Terms of service

Effective Date: 13 October 2026

These Terms of Service govern your use of clickfurniture.co.za and purchases made from Click Furniture (Pty) Ltd.

By accessing our website, placing an order or purchasing from Click Furniture, you agree to these Terms together with our applicable policies, including our Returns & Refund Policy and Privacy Policy. Please read these Terms of Service carefully before you access or use our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of these terms and conditions, you may not access the website or use any of our services. To the extent that these Terms of Service are regarded as an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to our store will also be subject to these Terms of Service. The most current version is available on this page at any time. We reserve the right to update, change or replace any part of these Terms of Service by posting the changes on our website, and it is your responsibility to check this page periodically. Your continued use of, or access to, the website after changes are posted constitutes your acceptance of those changes.

Nothing in these Terms is intended to exclude or limit any rights or obligations that cannot lawfully be excluded under South African law, including the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

1. ABOUT CLICK FURNITURE

Promotions, discounts and special offers may:

• apply for limited periods only,
• apply only to selected products,
• be subject to stock availability,
• be subject to their own specific terms

Where a price or product listing contains an obvious error, we may contact you before fulfilling the order and deal with the matter in accordance with applicable law.

 

3. ORDERS AND STOCK AVAILABILITY

Orders & Acceptance

Placing an order does not necessarily mean that Click Furniture has accepted it. Orders remain subject to:

Click Furniture does not generally store complete payment card details. You must provide current, complete and accurate purchase and account information for all purchases made at Click Furniture. Please update your account details promptly, including your email address and card numbers and expiry dates, so that we can complete your transactions and contact you when needed.

An order may be held or cancelled where:

• payment is unsuccessful,
• payment cannot be verified,
• a transaction is suspected to be fraudulent,
• additional verification is reasonably required

 

5. DELIVERY AND COLLECTIONS

Click Furniture offers free delivery nationwide across South Africa, on ALL listed products - unless expressly stated otherwise. 

Delivery timeframes displayed or communicated by Click Furniture are estimates unless expressly stated otherwise. We take pride in our efficient delivery service and work with reliable courier agencies across South Africa; however, delivery times may be affected by factors beyond our reasonable control, including: 

• courier delays,
• weather,
• traffic,
• strikes,
• public holidays,
• remote-area delivery conditions,
• unusually high order volumes,
• other operational disruptions

Courier agencies operate independently of Click Furniture, and we cannot guarantee:

• the exact time a driver will arrive,
• the route a particular driver will take,
• that collections and replacement deliveries will occur simultaneously,
• exact transit times once a parcel has entered a courier's network

Please provide a valid and accurate South African delivery address with your order, and ensure that someone is reasonably available to receive it. Where the courier delivers to an incorrect address due to incorrect details supplied by you, the resulting surcharges will be billed to your account.

Collections

Where collection from our store is offered, please wait until your order has been confirmed as ready for collection before travelling to the collection point. Customers collecting products are responsible for ensuring that:

• the correct order is collected,
• products are loaded and transported safely,
• suitable transport is used,
• products are properly secured

Damage caused after collection through customer-arranged loading, transportation, securing, unloading or handling may not constitute a defect in the product attributable to Click Furniture. 

 

6. RETURNS, REFUNDS AND EXCHANGES

Click Furniture retains full authority over returns. All returns and exchanges must be arranged and authorised by Click Furniture before products are sent back.

Unauthorised returns may be refused, delayed or sent back to the sender. Please do not send or courier products to our stores or warehouse without first receiving return instructions from our Returns Team.

Please refer to our full Returns & Refund Policy for the applicable process.

 

7. PRODUCT ASSEMBLY

Most Click Furniture products are delivered flat-packed and require assembly. Customers are responsible for:

• following the supplied instructions,
• using appropriate tools,
• ensuring that components are installed correctly,
• observing any stated weight or usage limits
• Where applicable, Click Furniture endeavours to supply assembly videos, which can be found online.

We accept no responsibility for damage to the goods caused by incorrect assembly, misuse, overloading or improper installation. We also accept no responsibility for personal injury to you or anyone else during assembly.

Where an assembly service is offered separately, additional terms or charges may apply, as indicated by Click Furniture.

Product Safety & Intended Use

Products must be used only for their intended purpose and in accordance with any instructions, warnings, specifications, TV size or weight limits provided. Customers are responsible for assessing whether a product is appropriate for their intended use.

 

8. INCORRECT OR DAMAGED PRODUCT

If you receive:

• an incorrect product,
• an item damaged during delivery,
• a product with missing components,
• a product you believe is defective

Please notify us as soon as possible by emailing info@clickfurniture.co.za or by sending us a WhatsApp message on 079 990 9995.

The full procedure is set out in our Returns & Refund Policy.

 

9. REVIEWS, COMMENTS AND USER CONTENT

Where our website allows customers to submit reviews, photographs, comments or other content, you remain responsible for the content you submit. You must not submit content that:

• is unlawful or libellous,
• is knowingly false or misleading,
• infringes another person's rights,
• contains viruses or other malicious software,
• contains confidential information belonging to another person,
• is abusive, threatening or otherwise unlawful

Click Furniture may, but is not obliged to, monitor, edit or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

Submitting a review does not transfer ownership of your content to Click Furniture, but you grant us reasonable permission to display and use that content in connection with our website, business and social media. You may not use a false email address, impersonate another person, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for the comments you make and their accuracy. We accept no responsibility or liability for comments posted by you or by any third party.

Intellectual Property

Unless otherwise stated, the content of our website, including:

• logos,
• brand names,
• mascot,
• graphics,
• photographs,
• designs,
• written content,
• product descriptions,
• website material,

belongs to Click Furniture or is used under licence.

Content may not be copied, reproduced, distributed or commercially exploited without our written permission, except where permitted by law or agreed with Click Furniture.

 

10. THIRD-PARTY SERVICES AND LINKS

Our website may integrate with, or link to, third-party services, including:

• payment providers,
• courier services,
• Shopify,
• social media platforms,
• review platforms,
• other external websites

Third-party links on this site may take you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites, and we do not warrant, and will not be liable or responsible for, any third-party materials or websites, or any other materials, products or services of third parties.

We are not liable for any harm or damages arising from the purchase or use of goods, services, resources or content, or from any other transactions made in connection with third-party websites. Please review the third party’s policies and practices carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the relevant third party.

Marketplace Purchases

Products purchased through marketplaces such as Takealot, Makro, Leroy Merlin and One Day Only may be subject to that marketplace's ordering, payment, delivery and returns procedures. Where required, returns and refunds for marketplace purchases must be initiated through the marketplace where the purchase was made.

 

11. FRAUD, SECURITY AND WEBSITE AVAILABILITY

Click Furniture reserves the right to take reasonable steps to prevent fraud, theft, abuse or misuse of our services.

This may include:

• verifying customer or transaction information,
• placing an order on hold,
• requesting additional information,
• limiting or cancelling the quantities purchased per person, household or order,
• restricting orders placed from the same customer account or credit card, or using the same billing or shipping address,
• cancelling suspicious transactions where legally permissible,
• referring suspected unlawful activity to relevant authorities

We aim to keep our website available and operational but do not guarantee uninterrupted access. The website may occasionally be unavailable because of:

• maintenance,
• system updates,
• technical problems,
• third-party outages,
• circumstances outside our reasonable control

We may modify or discontinue certain website features from time to time.

 

12. LIABILITY 

Click Furniture will not seek to exclude liability that cannot lawfully be excluded. To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising solely from factors outside our reasonable control or from misuse of our products or services. Nothing in these Terms excludes or limits rights or remedies available to consumers under applicable South African law.

 

13. GOVERNING LAW AND SEVERABILITY

Governing Law

These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa, without giving effect to any conflict-of-law principles, and you consent to the exclusive jurisdiction of the courts of the Republic of South Africa.

Severability

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will nonetheless be enforced to the fullest extent permitted by applicable law, and any unenforceable portion will be treated as severed from these Terms of Service. Such a finding will not affect the validity or enforceability of the remaining provisions.

 

14. CHANGES TO TERMS

We may update these Terms from time to time to reflect:

• changes in our operations,
• changes to our website,
• new services or systems,
• changes to applicable law,
• other operational requirements

The latest version will be published on our website and the effective date will be updated. Changes will not retrospectively remove rights that have already accrued under applicable law.

 

15. GENERAL TERMS 

These Terms are the sole record of the agreement between you and us. Neither party is bound by any express, tacit or implied representation or warranty that is not recorded in these Terms.

No agreement is concluded, and no amendment to these Terms is effected, merely by you sending a data message to us. 

Click Furniture may transfer its rights and obligations under these Terms to a third party without your consent.

You may not transfer your rights and obligations under these Terms to a third party without the consent of Click Furniture.

All provisions of these Terms must be read as qualified, to the extent necessary, to ensure compliance with the provisions of the CPA.