Refund policy

We hope you are happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, subject to the below terms. 

 

1. CANCELLATIONS

If you would like to cancel your order, please contact us as soon as possible by sending an email to info@clickfurniture.co.za or sending us a WhatsApp on 079 990 9995.

If your order has not yet been processed and dispatched from our warehouse, we will assist with a full refund.

If the order has already been processed and dispatched from our warehouse, the cancellation will be regarded as a change-of-mind return. The cancellation is subject to the conditions below:

• Products must be unused and unopened.
• Products must be in their original packaging.
• All product components, panels or parts, hardware and accessories must be included.
• The product must be in a condition suitable for resale.

According to the Electronic Communications and Transactions (ECT) Act, the consumer has a “cooling-off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty. However, the online shopper would still be liable to cover certain costs:

• The delivery fee for the product from the initial order
• The delivery fee for returning the initial order product to our warehouse
• 10% handling fee of total price of your order

These fees will be deducted from the refund of the products from the original order.

In this case where the product has already been dispatched from our warehouse and received by the customer, the customer is responsible to ensure that all products returned to us are properly packaged and protected for transportation. If a returned product arrives with additional damage caused during the return, including damage caused by inadequate packaging or protection, the customer may be held responsible for the damage and associated costs.

Once received and inspected, our Returns Team will contact you with the outcome and next steps. Click Furniture reserves the right to inspect the product before we approve the refund fee (minus the costs mentioned above) for the cancellation.

Please note that this does not apply to items that have been assembled, partly assembled or where the original packaging has been discarded.

If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact us if you have any queries regarding cancellation.

 

2. CHANGE OF MIND RETURNS 

If you receive your product and are not completely satisfied, you may request a return or exchange within 7 calendar days (from the date you receive your delivery), subject to the conditions below:

• Products must be unused and unopened.
• Products must be in their original packaging.
• All product components, panels or parts, hardware and accessories must be included.
• The product must be in a condition suitable for resale.

According to the Electronic Communications and Transactions (ECT) Act, the consumer has a “cooling-off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty. However, the online shopper would still be liable to cover certain costs: 

• The delivery fee for the product from the initial order
• The delivery fee for returning the initial order product to our warehouse
• 10% handling fees of total price of your order

These fees will be deducted from the refund of the products from the original order.

The customer must ensure that all products returned to us are properly packaged and protected for transportation. If a returned product arrives with additional damage caused during the return, including damage caused by inadequate packaging or protection, the customer may be held responsible for the damage and associated costs.

Once received and inspected, our Returns Team will contact you with the outcome and next steps. Click Furniture reserves the right to inspect the product before wee approve the refund fee (minus the costs mentioned above) for the return.

Products must not be sent to us without following the return instructions provided by our team.

Please contact us if you have any queries regarding change-of-mind returns.

 

3. MISSING OR DAMAGED PARTS

In the event that you have received your product with visible damage on the packaging or if you have opened the box and noticed damage to the contents or that parts are missing, please do NOT proceed to assemble your item. Rather, within 7 days (from the date you receive your delivery) contact us:

• Send an email to info@clickfurniture.co.za or WhatsApp us on 079 990 9995
• Please have your order number ready and clear photographs showing the component concerned

If you do not notify us within 7 days (from the date you receive your delivery), we will not be able to exchange or refund.

If your product has a single missing or damaged component, it may not be necessary to return the complete product. Where appropriate, we may arrange a replacement component. The replacement component may be:

• collected from our store, or
• sent to you via courier where applicable.

If the issue cannot reasonably be resolved with a component replacement, we may require the complete product to be returned for assessment.

 

4. INCORRECT ITEM SUPPLIED

If you receive a product where the colour, size or variant does not match your order, please notify us as soon as possible by sending an email to info@clickfurniture.co.za or WhatsApp us on 079 990 9995.

Click Furniture may request photographs of the product received as well as your order details. Once verified, we will arrange for the incorrect product to be collected from you, and have the correct product sent to you. Please note that the incorrect product must be returned complete and with all relevant components, accessories, hardware and packaging.

Click Furniture will cover the applicable transport costs where an incorrect product was supplied by us.

 

5. STORE COLLECTIONS & CUSTOMER-ARRANGED TRANSPORT

Customers who collect products from our store are responsible for ensuring that the product is transported safely after collection. Click Furniture cannot accept responsibility for damage caused during customer-arranged:

• loading
• transportation
• securing
• unloading, or
• handling after collection

If after purchasing a product directly from our store, you are not completely satisfied, you may request a return or exchange within 7 calendar days (from the date of collection), subject to the conditions below:

• Products must be unused and unopened.
• Products must be in their original packaging.
• All product components, panels or parts, hardware and accessories must be included.
• The product must be in a condition suitable for resale.

Click Furniture reserves the right to inspect the product before we approve a return or exchange.

 

6. RETURNS EXCLUSIONS

Return Exclusions damage or problems resulting from: 

• incorrect assembly or installation
• misuse or improper use
• accidental or impact damage
• modification or alteration
• overloading
• moisture damage after delivery
• improper storage
• neglect
• customer-arranged transportation damage, or
• normal wear and tear

If a product is reported as defective, Click Furniture reserves the right to inspect and assess the item to determine the nature/cause of the reported issue. Our Returns Team will contact the customer with the outcome and next steps.

These products may be returned as a change-of-mind within 7 days (from the date you receive your delivery) only if they are unopened, unused and in their original sealed packaging. Once opened or used, no change-of-mind returns or exchanges will be accepted.

 

7. MARKETPLACES/THIRD-PARTIES

Orders purchased through third-party marketplaces such as Takealot, Makro, Leroy Merlin, One Day Only, etc. must be handled through the applicable marketplace's returns process. Please initiate your return through the marketplace where you placed your order.

 

8. EXCHANGES

Qualifying unopened products may be exchanged within the 7-day change-of-mind period.

Regarding exchanges, if the replacement product costs more than the initial product ordered, you will pay the difference. If the replacement product costs less than the initial product ordered, the difference will be refunded to you by the original payment method.

Please note that products which have been opened, assembled or used cannot be exchanged.

After the 7-day change-of-mind period, requests to change a product purely because of preference will not be treated as a standard exchange.

 

9. REFUNDS

Refunds will be at the discretion of Click Furniture and no refunds will be considered after 7 (seven) days from purchase. Please note that as per certain conditions outlined above, you may be liable for the collection fee and/or delivery fee and/or handling fee of 10% of the price of the product(s). NO CASH REFUNDS.